Local businesses need to know what's going on in their stores and at their various locations.
By using mobile technology and crowdsourcing, Field Agent sent local residents to a coffee shop - Onyx Coffee Lab - to get information on their personal experiences.
You'll find several themes in this case study including:
- The consideration of raising prices based on customer feedback of quality of coffee and experience
- The efficiency of customer service
- Customer quotes about their experiences
- How their experience compares to other coffee shops
