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Mystery Shop Case Study

Free Case Study Download from a Local Coffee Shop

Local businesses need to know what's going on in their stores and at their various locations. 

By using mobile technology and crowdsourcing, Field Agent sent local residents to a coffee shop - Onyx Coffee Lab - to get information on their personal experiences. 

You'll find several themes in this case study including:

  • The consideration of raising prices based on customer feedback of quality of coffee and experience
  • The efficiency of customer service
  • Customer quotes about their experiences
  • How their experience compares to other coffee shops


Field Agent - Onyx Coffee Lab Mystery Shop Case Study Download